闪电邮客户端下线问题FAQ

<font size="2"><span style="font-size: 16px;">尊敬的用户：</span></font><div><font size="2"><span style="font-size: 16px;">由于产品调整，网易闪电邮将于北京时间2020年6月22日停止维护，我们将不再为该产品提供技术服务。</span></font></div><div><span style="font-size: 16px;"><span style="font-size: 16px; line-height: 22.1px;"><b>由于不再维护，不能针对后期可能出现的安全漏洞、系统问题进行修复，存在一定安全风险，为了确保您的账号、数据安全，避</b></span><span style="font-size: 16px; line-height: 23.8px;">免无法获得所需服务或支持，我们强烈建议您继续使用由闪电邮原班人马团队打造的全新邮箱客户端：网易邮箱大师。</span></span></div><div><span style="line-height: 23.8px; font-size: 16px;">新版邮件大师拥有更快的运行速度，更美观的界面，支持手机、电脑、平板全终端使用。并且登录同一个大师号，可以跨终端自动同步信息等多项重大优化更新。</span></div><div><span style="line-height: 23.8px; font-size: 16px;">在此迁移过程中，我们特意为您准备了如下常见问答来解决您的疑惑，如果您有其他问题，请您发送邮件至mailmaster_2014@163.com。感谢您一直以来的支持与理解！</span></div><div><span style="line-height: 23.8px; font-size: 16px;">注：如果您还未下载邮箱大师，请您打开</span><a target="_blank" href="http://mail.163.com/dashi/dlpro.html?from=mail108 " style="text-decoration: underline; line-height: 23.8px; font-size: 16px;"><span style="line-height: 23.8px; font-size: 16px;">官网</span></a><span style="line-height: 23.8px; font-size: 16px;">，在首页选择对应版本下载即可。</span></div><div><br /></div><div><span style="line-height: 23.8px; font-size: 16px;"><b>Q：请问网易闪电邮的数据如何导入到网易邮箱大师？</b><br /></span></div><div><span style="line-height: 23.8px; font-size: 16px;">A：目前邮箱大师支持一键导入闪电邮数据，请按照以下步骤规范操作：<br /></span></div><div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">方法A：在闪电邮工具栏点击此处，按提示直接进行导入操作。</span></div></div><div><img src="http://nos.netease.com/help/bc93b5daa8e926d12276bd149faefddb.jpg" /></div><div><span style="line-height: 23.8px; font-size: 16px;">方法B：如果您没有下载过邮箱大师，请点开在闪电邮新消息提醒，下载最新版邮箱大师。然后退出闪电邮程序（右键电脑右下角任务栏中的闪电邮图标，选择【退出】），接着打开邮箱大师，按照截图中所示操作即可。</span></div><div><img src="http://nos.netease.com/help/60ea96d95ded0ea68ec2b0de715325a0.jpg" /></div><div><img src="http://nos.netease.com/help/717389f2291bf42e3dbb8e2e26cb335d.jpg" /></div><div><img src="http://nos.netease.com/help/bd0896240065c9b4926b4b20cbdc1e0c.jpg" /></div><div><span style="line-height: 23.8px; font-size: 16px;">方法C：如果已经下载了邮箱大师，请在下图处将邮箱大师升级到最新版。然后登录一个非闪电邮账号，再进入设置页，根据下图进行导入。</span></div><div><img src="http://nos.netease.com/help/148c13416478d7d99ffd39958da8c0dd.jpg" /></div><div><img src="http://nos.netease.com/help/9b5dbc6d1811d633ffc18ac474c93d04.jpg" /></div><div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">PS：</span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">a. 如果您的邮箱大师上已经添加相同账号，可能会提示导入失败，请在邮箱大师上选择【删除此邮箱】且不保留数据。然后尝试再次导入。</span></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/3c4fe528aa8fbf25b613ad5f0d8ad212.jpg" /></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">b. 默认导入数据地址为（不要添加到最后一级）：D:\网易闪电邮</span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">如果您之前更改过数据保存地址，可在闪电邮【工具】-【数据迁移】-【数据迁移向导】出查看。然后在邮箱大师的对应位置输入【自定义的数据地址】（不要到最后一级）即可。</span></div></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">c.在您导入成功后，请勿直接删除闪电邮以及之前的数据，请先确认之前闪电邮的数据已经完整导入至邮箱大师后，如有必要，再进行删除闪电邮中的数据。</span></div><div yne-bulb-block="paragraph" style=""><br /></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;"><b>Q：邮件导入出现错误，如：发件箱空白、邮件导入不全等。</b></span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">A：可能是导入操作不规范的问题导致，建议用户删除此账号，选择【不保留本地数据】。然后按照规范流程再次进行邮件导入即可。或者点击邮箱大师左下角三条横线的菜单按钮，选择产品建议，发送邮件提交反馈即可。</span></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/3c4fe528aa8fbf25b613ad5f0d8ad212.jpg" /></div><div yne-bulb-block="paragraph" style=""><div yne-bulb-block="paragraph" style=""><br /></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;"><b>Q: 目前闪电邮里面的邮箱，有我自己建立的众多子文件夹如何同步。</b></span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">A：邮箱大师支持导入您的闪电邮数据（包括子文件夹）。其中子文件夹的数据导入有些特殊情况：</span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">1.如果您之前在闪电邮上使用网易邮箱的私有协议，目前由于邮箱大师上更新更安全的私有协议暂不支持子文件夹。所以在您成功导入之后，原私有协议的子文件夹，会自动变成单独的一级文件夹，以方便您区分。你也可以在后期手动选择【新建文件夹】进行来信分类。</span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">2.如果您之前在闪电邮上使用网易邮箱的POP协议，子文件夹会正常导入。</span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">3.如果您是外域邮箱，建议您按照正规流程导入。如果出现子文件夹无法同步的情况，建议您手动在邮箱大师上进行建立子文件夹并分类。（注：由于客户端协议特性原因，正常情况下imap协议可以同步子文件夹，pop协议暂不支持同步。）</span></div><div yne-bulb-block="paragraph" style=""><br /></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;"><b>Q：闪电邮中的联系人如何同步到邮箱大师。</b></span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">A：建议您在闪电邮上按照不同组导出对应csv格式文件后，再依次导入邮箱大师。例如下方截图：</span></div></div><div yne-bulb-block="paragraph" style=""><img src="http://nos.netease.com/help/557e65a7c0dc42b9ec7829f45a02abae.jpg" /><img src="http://nos.netease.com/help/ae5add6dfc1e00032a7af5091da80ebb.jpg" /></div><div yne-bulb-block="paragraph" style=""><br /></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;"><b>Q：邮箱大师上可以使用客户端协议吗？</b></span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">A：目前网易个人邮箱只可以使用更为安全的网易私有协议，并且支持网页版二次登录短信验证功能，安全性更有保障。域外邮箱可以使用第三方客户端协议。</span></div><div yne-bulb-block="paragraph" style=""><br /></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;"><b>Q：我就是不想使用邮箱大师，闪电邮什么时候彻底无法使用呢？</b></span></div><div yne-bulb-block="paragraph" style=""><span style="line-height: 23.8px; font-size: 16px;">A：闪电邮停止维护后，您可以选择继续使用，但由于不再维护，不能针对后期可能出现的安全漏洞、系统问题进行修复，不排除后期出现无法使用的情况。建议您尽快更换邮箱大师，防止后续出现客户端异常。您在邮箱大师上使用出现的问题可以反馈至mailmaster_2014@163.com</span></div><div><br /></div><div><span style="line-height: 23.8px; font-size: 16px;"><b>Q：如果我不用邮箱大师，闪电邮也无法使用了，我的邮箱会被停止吗？</b></span></div><div><span style="line-height: 23.8px; font-size: 16px;">A：邮箱和邮箱客户端是互不影响的，闪电邮停止维护对您的邮箱账号本身不会产生任何影响。您可以继续使用网易邮箱网页版，或者设置网易邮箱在第三方常见客户端。</span></div><div><br /></div><div><span style="line-height: 23.8px; font-size: 16px;"><b>Q：我如何备份我在闪电邮上的邮件数据到电脑上。</b></span></div><div><span style="line-height: 23.8px; font-size: 16px;">A：您可以选择右键导出邮件到本地，或者在邮件列表中，按CTRL+A全选所有邮件后，右键导出所有邮件。根据邮件量大小的不同，建议您耐心等待邮件导出完成。导出的邮件为通用的eml格式，您可以选择常用邮件客户端打开。</span></div><div><img src="http://nos.netease.com/help/1a531df92e4d62618977fb4a53088410.jpg" /></div><div><br /></div><div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;"><b>Q： 邮箱大师会增加添加邮箱上限吗？</b></span></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;">A：暂无上限</span></div></div><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;"><b>Q：有些我觉得很好用的功能，邮箱大师上没有怎么办？</b></span></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;">A：麻烦您点击邮箱大师左下角三条横线的菜单按钮，选择产品建议，发送邮件提交反馈，我们会根据广大用户的需求，后期选择是否进行排期优化。感谢您的理解和建议！</span></div><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;"><b>Q：闪电邮的读邮件界面有上下分栏模式，邮箱大师在哪里找？</b></span></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;">A：邮箱大师界面目前只有左右分栏模式，后续会根据广大用户需求选择是否重新上线。感谢您的理解与支持！</span></div><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;"><b>Q：我的邮箱大师遇到了闪退等崩溃性的bug，无法在左下角提交反馈。</b></span></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;">A：麻烦您找到邮箱大师log目录，在C:\Users\xxx\AppData\Local\Netease\MailMaster\logs路径下，xxx代表您的电脑用户名。然后将logs文件夹下的日志文件以邮件形式发送至dashiteam@163.com。</span></div><div yne-bulb-block="paragraph"><br /></div><div yne-bulb-block="paragraph"><span style="line-height: 23.8px; font-size: 16px;"><b>Q：为什么邮箱大师不能新建子文件夹。</b></span></div><div yne-bulb-block="paragraph"><span style="font-size: 16px;"><span style="font-size: 16px; line-height: 23.8px;">A：</span>邮箱大师上登录的网易个人邮箱，使用了更新更安全的私有协议版本，可惜目前暂未支持子文件夹功能，所以无法创建，建议您可以创建同级文件夹。如果您是外域邮箱，是否可以创建取决于您的邮箱服务提供商是否支持，请联系对应邮箱服务提供商客服咨询。</span></div><!--5f39ae17-8c62-4a45-bc43-b32064c9388a WsiYmxvYtJZCIIjgMTAtMTUMTANjMMjAwNSIsImJsbNrVHlwZSIInBhcmFncmFwaCIsInNeWxlcyIeyJhbGlnbiIImxlZnQiLCJpbmRlbnQiOjAsInRleHQtaWkZWIjowLCJsaWlLWhlaWdodCIMSNSwiYmFjayjbxvciIIiIsInBhZGRpbmciOiIifSwidHlwZSIInBhcmFncmFwaCIsInJpYhUZXhIjpImRhdGEiOltImNoYXIiOiLpgqifSxImNoYXIiOiLnrrEifSxImNoYXIiOiLlpKcifSxImNoYXIiOiLluIgifSxImNoYXIiOiJsInseyJjaGFyIjoibyJLHsiYhhciIImcifSxImNoYXIiOiLlnKgifSxImNoYXIiOiJDInseyJjaGFyIjoiOiJLHsiYhhciIIlxcInseyJjaGFyIjoiVSJLHsiYhhciIInMifSxImNoYXIiOiJlInseyJjaGFyIjoiciJLHsiYhhciIInMifSxImNoYXIiOiJcXCJLHsiYhhciIIngifSxImNoYXIiOiJInseyJjaGFyIjoieCJLHsiYhhciIIlxcInseyJjaGFyIjoiQSJLHsiYhhciIInAifSxImNoYXIiOiJwInseyJjaGFyIjoiRCJLHsiYhhciIImEifSxImNoYXIiOiJInseyJjaGFyIjoiYSJLHsiYhhciIIlxcInseyJjaGFyIjoiTCJLHsiYhhciIImifSxImNoYXIiOiJjInseyJjaGFyIjoiYSJLHsiYhhciIImwifSxImNoYXIiOiJcXCJLHsiYhhciIIkifSxImNoYXIiOiJlInseyJjaGFyIjoidCJLHsiYhhciIImUifSxImNoYXIiOiJhInseyJjaGFyIjoicyJLHsiYhhciIImUifSxImNoYXIiOiJcXCJLHsiYhhciIIkifSxImNoYXIiOiJhInseyJjaGFyIjoiaSJLHsiYhhciIImwifSxImNoYXIiOiJNInseyJjaGFyIjoiYSJLHsiYhhciIInMifSxImNoYXIiOiJInseyJjaGFyIjoiZSJLHsiYhhciIInIifSxImNoYXIiOiJcXCJLHsiYhhciIImwifSxImNoYXIiOiJvInseyJjaGFyIjoiZyJLHsiYhhciIInMifVsImlzUmljaFRleHQiOnRydWUsImtlZXBMaWlQnJlYWsiOnRydWVfV="--" ><!--5f39ae17-8c62-4a45-bc43-b32064c9388a WsiYmxvYtJZCIIjgMTAtMTUMTANjMMjAwNSIsImJsbNrVHlwZSIInBhcmFncmFwaCIsInNeWxlcyIeyJhbGlnbiIImxlZnQiLCJpbmRlbnQiOjAsInRleHQtaWkZWIjowLCJsaWlLWhlaWdodCIMSNSwiYmFjayjbxvciIIiIsInBhZGRpbmciOiIifSwidHlwZSIInBhcmFncmFwaCIsInJpYhUZXhIjpImRhdGEiOltImNoYXIiOiLpgqifSxImNoYXIiOiLnrrEifSxImNoYXIiOiLlpKcifSxImNoYXIiOiLluIgifSxImNoYXIiOiJsInseyJjaGFyIjoibyJLHsiYhhciIImcifSxImNoYXIiOiLlnKgifSxImNoYXIiOiJDInseyJjaGFyIjoiOiJLHsiYhhciIIlxcInseyJjaGFyIjoiVSJLHsiYhhciIInMifSxImNoYXIiOiJlInseyJjaGFyIjoiciJLHsiYhhciIInMifSxImNoYXIiOiJcXCJLHsiYhhciIIngifSxImNoYXIiOiJInseyJjaGFyIjoieCJLHsiYhhciIIlxcInseyJjaGFyIjoiQSJLHsiYhhciIInAifSxImNoYXIiOiJwInseyJjaGFyIjoiRCJLHsiYhhciIImEifSxImNoYXIiOiJInseyJjaGFyIjoiYSJLHsiYhhciIIlxcInseyJjaGFyIjoiTCJLHsiYhhciIImifSxImNoYXIiOiJjInseyJjaGFyIjoiYSJLHsiYhhciIImwifSxImNoYXIiOiJcXCJLHsiYhhciIIkifSxImNoYXIiOiJlInseyJjaGFyIjoidCJLHsiYhhciIImUifSxImNoYXIiOiJhInseyJjaGFyIjoicyJLHsiYhhciIImUifSxImNoYXIiOiJcXCJLHsiYhhciIIkifSxImNoYXIiOiJhInseyJjaGFyIjoiaSJLHsiYhhciIImwifSxImNoYXIiOiJNInseyJjaGFyIjoiYSJLHsiYhhciIInMifSxImNoYXIiOiJInseyJjaGFyIjoiZSJLHsiYhhciIInIifSxImNoYXIiOiJcXCJLHsiYhhciIImwifSxImNoYXIiOiJvInseyJjaGFyIjoiZyJLHsiYhhciIInMifVsImlzUmljaFRleHQiOnRydWUsImtlZXBMaWlQnJlYWsiOnRydWVfV="--" ><!--5f39ae17-8c62-4a45-bc43-b32064c9388a WsiYmxvYtJZCIIjgMTAtMTUMTANjMMjAwNSIsImJsbNrVHlwZSIInBhcmFncmFwaCIsInNeWxlcyIeyJhbGlnbiIImxlZnQiLCJpbmRlbnQiOjAsInRleHQtaWkZWIjowLCJsaWlLWhlaWdodCIMSNSwiYmFjayjbxvciIIiIsInBhZGRpbmciOiIifSwidHlwZSIInBhcmFncmFwaCIsInJpYhUZXhIjpImRhdGEiOltImNoYXIiOiJOInseyJjaGFyIjoiZSJLHsiYhhciIInQifSxImNoYXIiOiJlInseyJjaGFyIjoiYSJLHsiYhhciIInMifSxImNoYXIiOiJlInseyJjaGFyIjoiXFwifSxImNoYXIiOiJNInseyJjaGFyIjoiYSJLHsiYhhciIImkifSxImNoYXIiOiJsInseyJjaGFyIjoiTSJLHsiYhhciIImEifSxImNoYXIiOiJzInseyJjaGFyIjoidCJLHsiYhhciIImUifSxImNoYXIiOiJyInseyJjaGFyIjoiXFwifSxImNoYXIiOiJsInseyJjaGFyIjoibyJLHsiYhhciIImcifSxImNoYXIiOiJzIndLCJpcJpYhUZXhIjpcnVlLCJrZWVwTGluZUJyZWFrIjpcnVlfXd-->
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