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常见问题

账号和密码都忘记了怎么办？

<div style="margin:0;"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">如果您同时忘记了账号和密码，建议您：<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">1、找回账号：<a target="_blank" href="https://id.163.com/mail/findAccount.html#/confirmMobile" style="box-sizing: border-box; color: rgb(51, 126, 255); text-decoration-line: none; background-color: transparent; outline: none; cursor: pointer; transition: color 0.3s ease 0s; touch-action: manipulation;">找回账号入口>>></a>，通过安全手机验证后查询账号，或通过来往邮件/其他绑定平台找回账号。<p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; color: rgb(51, 51, 51); font-family: "Helvetica Neue For Number", -apple-system, "PingFang SC", "Microsoft YaHei", 微软雅黑, BlinkMacSystemFont, "Hiragino Sans GB", SimSun, 宋体, sans-serif; font-size: 12px;">2、忘记密码：待账号找回后，您可在登录页面点击忘记密码”或 <a target="_blank" href="https://id.163.com/mail/retrievepassword?mreg=1#/verifyAccount" style="box-sizing: border-box; color: rgb(51, 126, 255); text-decoration-line: none; background-color: transparent; outline: none; cursor: pointer; transition: color 0.3s ease 0s; touch-action: manipulation;">修改网易邮箱密码>></a>，通过安全手机验证或账号修复更改密码。</div>

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