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常见问题

网易邮箱退信说明

<div data-zone-id="0" data-line-index="0" style=""><h2 class="heading-h2"><span style="font-size: 16px;">1、什么是邮箱退信？
</span></h2><div><div><span style="font-size: 16px;">如果您的邮件出现了发送失败的问题，系统会自动发送一封<b><font size="4" color="#1921fb">系统退信通知</font></b>到您的邮箱内。 </span></div><div><span style="font-size: 16px;">您可以通过查阅退信通知邮件里的内容，了解发送失败的原因。</span></div><div><br /></div><div><span style="font-size: 16px;">如下图所示：</span></div></div></div><div data-zone-id="0" data-line-index="1" style=""><img src="http://nos.netease.com/help/c130c411b666f93cbf0d35d017af0f76.jpg" /></div><div data-zone-id="0" data-line-index="1" style=""><div><div data-zone-id="0" data-line-index="1"><span style="font-size: 16px;">（注1:请您查看邮箱收件箱内是否有相关邮件，如果没有收到，请优先检查是否是邮箱容量不足导致无法接收。）</span></div></div><div data-zone-id="0" data-line-index="1"><span style="font-size: 16px;">（注2:如果邮件提示发送成功，对方未收到，邮箱内也未收到退信，请优先联系收件方核实处理。）</span></div></div><div data-zone-id="0" data-line-index="2" style="">
</div><div data-zone-id="0" data-line-index="3" style=""><h2 class="heading-h2"><font size="5"><span style="font-size: 16px;">2、如何使用邮箱退信</span></font></h2><div><font size="2"><span style="font-size: 16px;">绝大部分常见的退信原因都可以根据系统提示自助解决，例如：</span></font></div><div><ul><li><font size="2"><span style="font-size: 16px;"><b style=""><font color="#1921fb">收件人不存在 </font> (建议检查输入的邮箱地址是否正确，或者联系收件方核实对方的邮箱地址是否提供正确。）</b></span></font></li><li><font size="2"><span style="font-size: 16px;"><b style=""><font color="#1921fb">收件人容量不足  </font>（建议联系收件方释放或提升邮箱空间。）</b></span></font></li><li><font size="2"><span style="font-size: 16px;"><b style=""><font color="#1921fb">被系统识别为垃圾邮件  </font>（建议修改主题或者内容，附件等信息重新发信尝试。）</b></span></font></li></ul></div></div><div><div data-zone-id="0" data-line-index="13" style=""><h2 class="heading-h2"><div class="okr-block-clipboard" data-okr="%7B%22okrDelta%22%3A%5B%7B%22lineType%22%3A%22text%22%2C%22lineOptions%22%3A%7B%7D%2C%22lineContent%22%3A%5B%7B%22opType%22%3A%22text%22%2C%22options%22%3A%7B%22text%22%3A%22%E5%A6%82%E6%9E%9C%E6%82%A8%E7%A1%AE%E8%AE%A4%E8%87%AA%E5%B7%B1%E5%B9%B6%E6%9C%AA%E5%8F%91%E9%80%81%E5%9E%83%E5%9C%BE%E9%82%AE%E4%BB%B6%E6%88%96%E6%97%A0%E6%B3%95%E5%88%A4%E6%96%AD%E8%87%AA%E5%B7%B1%E9%82%AE%E4%BB%B6%E8%A2%AB%E9%80%80%E5%9B%9E%E7%9A%84%E5%8E%9F%E5%9B%A0%EF%BC%8C%E6%82%A8%E5%8F%AF%E4%BB%A5%E9%80%9A%E8%BF%87%E5%A1%AB%E5%86%99%22%7D%7D%2C%7B%22opType%22%3A%22link%22%2C%22options%22%3A%7B%22text%22%3A%22%E9%80%80%E4%BF%A1%E5%8F%8D%E9%A6%88%22%2C%22url%22%3A%22https%253A%252F%252Ffeedback.mail.126.com%252Fantispam%252Freport_result.html%22%2C%22bold%22%3Atrue%2C%22textcolor%22%3A%22rgb(36%2C91%2C219)%22%7D%7D%2C%7B%22opType%22%3A%22text%22%2C%22options%22%3A%7B%22text%22%3A%22%EF%BC%8C%E5%B0%86%E6%82%A8%E6%94%B6%E5%88%B0%E7%9A%84%E9%80%80%E4%BF%A1%E8%AF%A6%E6%83%85%E6%8F%90%E4%BA%A4%E7%BB%99%E6%88%91%E4%BB%AC%E3%80%82%E6%88%91%E4%BB%AC%E4%BC%9A%E5%88%86%E6%9E%90%E6%82%A8%E7%9A%84%E9%80%80%E4%BF%A1%E6%83%85%E5%86%B5%E5%B9%B6%E5%B0%9D%E8%AF%95%E6%8F%90%E4%BE%9B%E8%A7%A3%E5%86%B3%E6%96%B9%E6%A1%88%E3%80%82%22%7D%7D%5D%7D%2C%7B%22lineType%22%3A%22text%22%2C%22lineOptions%22%3A%7B%7D%2C%22lineContent%22%3A%5B%7B%22opType%22%3A%22text%22%2C%22options%22%3A%7B%22text%22%3A%22%EF%BC%88%E6%B3%A8%E6%84%8F%EF%BC%9A%E5%9C%A8%E5%A1%AB%E5%86%99%E9%80%80%E4%BF%A1%E5%8F%8D%E9%A6%88%E6%97%B6%E8%AF%B7%E6%8F%90%E4%BE%9B%E8%AF%A5%E5%B0%81%E9%82%AE%E4%BB%B6%E7%9A%84%E5%9B%9B%E8%A6%81%E7%B4%A0%E4%BF%A1%E6%81%AF-%22%7D%7D%2C%7B%22opType%22%3A%22text%22%2C%22options%22%3A%7B%22text%22%3A%22%E5%8F%91%E4%BB%B6%E4%BA%BA%E3%80%81%E6%94%B6%E4%BB%B6%E4%BA%BA%E3%80%81%E5%8F%91%E9%80%81%E6%97%B6%E9%97%B4%E3%80%81%E5%8F%91%E9%80%81%E4%B8%BB%E9%A2%98%22%2C%22backcolor%22%3A%22rgba(255%2C246%2C122%2C0.8)%22%7D%7D%2C%7B%22opType%22%3A%22text%22%2C%22options%22%3A%7B%22text%22%3A%22%EF%BC%8C%E4%BB%A5%E4%BE%BF%E6%88%91%E4%BB%AC%E6%9B%B4%E5%A5%BD%E5%9C%B0%E6%8E%92%E6%9F%A5%E6%82%A8%E7%9A%84%E9%80%80%E4%BF%A1%E9%97%AE%E9%A2%98%EF%BC%8C%E8%B0%A2%E8%B0%A2~%EF%BC%89%22%7D%7D%5D%7D%5D%2C%22businessKey%22%3A%22lark-doc%22%7D"></div><div data-zone-id="ois67wen5b" data-line-index="0"><font size="2" style="font-weight: normal;"><span style="font-size: 16px;">如果您无法判断自己邮件被退回的原因，您可以通过填写退信邮件底部的</span></font><a target="_blank" href="https://mail.163.com/html/feedback/?from=BounceMail#/"><font size="2"><span style="font-size: 16px;">无帮助，需要反馈</span></font></a><font size="2" style="font-weight: normal;"><span style="font-size: 16px;">，将您的问题提交给我们。</span></font></div><div data-zone-id="ois67wen5b" data-line-index="0"><font size="2" style="font-weight: normal;"><span style="font-size: 16px;">我们会分析您的退信情况并尝试提供解决方案。
</span></font></div><div data-zone-id="ois67wen5b" data-line-index="0"><font size="2" style="font-weight: normal;"><br /></font></div><div data-zone-id="ois67wen5b" data-line-index="0"><img src="http://nos.netease.com/help/03ae7e7f8f9a3edb7afd2dc5f11a20a8.jpg" /></div></h2></div></div>

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